Refund & Return Policy

Effective Date: August 1, 2026

We want you to be happy with your CoreGens purchase. If something isn't right, here's how our return and refund process works.

Return Window

You may request a return within 30 days of the delivery date. Items must be unused, in original packaging, and in resellable condition.

Non-Returnable Items

Items marked as final sale
Items returned without original packaging
Gift cards

How to Start a Return

Email Admin@coregens.com with your order number and reason for return. We'll provide instructions and a return address.

Return Shipping

If the return is due to our error (wrong/defective item), we will cover return shipping costs.
If the return is due to a change of mind, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank/card provider may take additional time to post the refund.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at Admin@coregens.com with photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size/product, please return the original item for a refund and place a new order.