Return and Refund Policy

CoreGens Return and Refund Policy

We want customers to be satisfied with their CoreGens purchase. If you need to return an eligible product, please review the conditions below.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must meet the following conditions:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
All original accessories, manuals, parts, and labels must be included.
You must provide your CoreGens order number or other proof of purchase.

Products showing signs of use, damage, improper handling, missing parts, or excessive wear may not qualify for a refund.

2. Starting a Return

Before returning a product, contact our customer support team at Admin@coregens.com or call (224) 431 4378.

Please provide your order number, the product you want to return, and the reason for the return.

If the return is approved, our team will provide further return instructions.

Products sent back without prior return approval may not be accepted.

3. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Original shipping charges are generally not refundable unless required by applicable law or the return resulted from an error made by CoreGens.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number along with clear photographs of the product, packaging, shipping label, and any visible damage.

After reviewing the issue, CoreGens may provide a replacement, refund, or another appropriate solution.

5. Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Depending on your bank, credit card company, or payment provider, it may take approximately 5 to 10 business days for the refund to appear in your account.

6. Exchanges

If you need a different product, size, model, or variation, contact our customer support team.

Depending on product availability and the circumstances of your order, we may arrange an exchange or ask you to return the original item and place a new order.

7. Products That Cannot Be Returned

Certain products may not qualify for a return, including:

Final sale items.
Gift cards.
Personalized or custom products.
Products damaged through misuse or improper handling after delivery.
Products returned with missing parts, accessories, or packaging.
Certain personal use or hygiene related fitness products after they have been opened or used.

Additional return restrictions may be mentioned on individual product pages where applicable.